[YesAuto News] A few days ago, in response to the incident of Didi drivers being abused and beaten by drunk passengers on the evening of January 27. Didi Chuxing issued an announcement on its official Weibo that: the platform has decided to ban riders, ie female passengers in the video, and will never allow them to use Didi services. Didi Chuxing said that after verifying the truth of the matter, the Didi safety disposal team accompanied Master Jia to the hospital for an examination and resumed the driver account. Thanks to the public security police, we will continue to assist the police in handling the case, and will also provide help and appropriate care and condolences to Master Jia. The original text is as follows:
We were concerned about the incident of a “Didi driver being abused and beaten by a drunk passenger” in Beijing. We saw the video taken by the dash cam installed in the driver’s car. We were as shocked and angry as everyone else.
At around 8 o'clock in the morning on January 28, the female passenger who asked for a taxi said that there was a conflict with the driver last night, and the driver did not end the billing in time. Before finding out the facts, the Didi safety customer service team suspended the driver's order rights in some scenes and guided the driver to learn to rectify.
After verification, the order took place at around 22:00 on January 27. The caller was a female passenger, and the male passenger of the driver Jia Fu was insulted and beaten as a companion. During the order itinerary, the drunk male passenger showed extreme disrespect to the driver, insulted and beat Master Jia many times and for a long time, and behaved very badly. During the assault of the male passenger, the driver also acted defensively for self-protection.
After verifying the truth of the matter, the Didi safety disposal team accompanied Master Jia to the hospital for an examination and resumed the driver account. Thanks to the public security police, we will continue to assist the police in handling the case, and will also provide help and appropriate care and condolences to Master Jia.
In accordance with the platform's rules and severity, passengers who assaulted the driver should be banned. However, because the hitter is not the hitter, and the hitter refuses to provide the hitter's Didi account information, the platform cannot temporarily ban the hitter's account. In addition, during the period when the drunk male passenger abused and beat the driver, the caller did not actively and effectively discourage the caller. Therefore, the platform decided to ban the caller, the female passenger in the video, and would never allow him to use the Didi service.
The scene of drunk travel is complicated. According to the statistics of Didi's safety data, in-vehicle conflicts caused by drunkenness accounted for the highest proportion, reaching 19%. In order to ensure the safety of drivers and passengers, Didi launched a special project for drunkenness treatment, which detects abnormalities and reminds orders before, during and after the trip. At the same time, I hope that all sectors of society will work together. When traveling after drinking, safety is the first priority. Not only must you pay attention to your own safety, but also please take care of relatives and friends who travel after drinking. (Source: Didi Travel; Compilation/Autohome Zhouyi)